Nextiva Review

Pros & Cons

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Nextiva Overview – Secure, Reliable, and Trusted by 100k+

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When it comes to business communications, you need a phone system you can count on for security, reliability, and trustworthiness. With customer information and sales data passing through your network daily, you can’t afford dropped calls, spotty service, or privacy breaches.

That’s why we recommend Nextiva for most businesses. Trusted by over 100,000 customers, it delivers proven service you can rely on.

The secure cloud architecture protects your data while providing 99.999% uptime. And 24/7 support from experts who treat you like family gives you peace of mind that your entire system is in good hands.

On top of that, the platform works seamlessly across devices to keep your team connected anywhere. Intuitive management tools simplify call routing, auto-attendants, voicemail, and more to handle all your communication needs with ease. Seamless integrations, broad hardware selection, and volume discounts add even more value.

When it comes to keeping your business communications running smoothly, Nextiva offers the secure, dependable solution you need.

Nextiva Pricing

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Nextiva gives you three straightforward plans to choose from – Essential, Professional, and Enterprise. No matter which one you select, every plan includes unlimited calling throughout the United States and Canada, along with video conferencing, faxing, and free phone numbers.

The plans range in price from $17.95 up to $45.95 per user per month. The exact price depends on the specific features you need, the number of users in your organization, and whether you pay monthly or annually.

Opting for annual billing can save you a significant amount – anywhere from 17% to 28% off the monthly price. There are also volume discounts available if you have more than five users. These volume discounts can be from 1% up to 8% off.

If you already have an on-premise PBX system, Nextiva makes it easy to connect it for as low as $14.95 per month. This allows you to keep using your existing hardware while taking advantage of Nextiva’s network and features.

Standard IP phones from Nextiva range from $90 to $350 to purchase outright, or $4.10 to $16 per month. Aside from desk phones, you can also purchase cordless phones, conference room solutions, and headsets. With this range of hardware options, you can equip your team with just what they need.

Bottom line – Nextiva offers flexible pricing and bundling so you can build a custom phone solution for your business. Their team can walk you through the options to determine the perfect fit.

Ease of Use

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Nextiva’s cloud-based phone system eliminates infrastructure and maintenance burdens, as they handle everything behind the scenes. This allows you to focus on your business rather than technical management.

Number migration is seamless – Nextiva ports existing phone numbers over to their system during setup so you can maintain consistency. No need to distribute new contact information.

With step-by-step guidance (including images and videos), the entire setup process is easy and intuitive. Nextiva provides support through each phase, requiring no prior technical expertise on your end. Instructions are clear and detailed for users of all levels.

Feature-rich web, desktop, and mobile apps come loaded with preconfigured settings optimized for functionality. While default settings work great out-of-the-box, you maintain full control to customize as desired.

Configuring call distribution, call routing, auto-attendants and more is simplified through Nextiva’s visual drag-and-drop flow builder. With a user-friendly interface, you simply connect the dots to indicate where you want calls to go.

Nextiva-supplied devices arrive preconfigured for plug-and-play efficiency. Automatic configuration eliminates manual setup and reduces installation time.

Abundant support resources include setup tutorials, 24/7 customer service, on-site training, and more. You’ll have reliable guidance from industry experts throughout your experience with Nextiva.

Call Management Features

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Every Nextiva plan comes with an auto attendant – like a virtual receptionist, it greets your callers and routes them to the right department or person. The top two plans let you build a multi-level auto attendant, allowing callers more options to get where they need to go. With the easy drag-and-drop call flow designer, you can set up call routing quickly.

Nextiva’s built-in contact management keeps up to 500 contacts organized. You don’t need a separate CRM. Keep detailed records of all interactions, take notes, and automatically sync emails from your inbox. This gives you a complete history of communication with each contact.

The admin portal offers a centralized hub to manage users, features, and more. Add or remove extensions, upgrade service, alter permissions – everything in one place. Guided tours help admins learn the system.

Aside from that, there are a range of other management features you’ll be able to use, including:

• Voicemail notifications sent right to your inbox or phone so you never miss an important message. Nextiva also provides voicemail transcription with its Enterprise plan
• Presence indicators let you see at a glance whether co-workers are available, on a call, or away from their desk. This helps you make smart decisions about transferring calls
• Call groups that allow you to route incoming calls to specified teams or locations. Ring groups can be configured to ring certain users simultaneously or go through a set order
• Customizable hold music to  keep waiting callers engaged
• Call recording on the Enterprise plan—this allows you to record calls for training, compliance, and quality assurance. Recordings are securely stored and accessible in your Nextiva account.

On top of the feature-rich solution, you and your team can bring that power to your computers and mobile devices with Nextiva’s highly-rated desktop and mobile apps.

As such, you’ll be able to take and make calls from anywhere, whether you have physical phones or not.

Communication Tools

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All Nextiva plans include unlimited calling within the U.S. and Canada. Plus, you’ll get a free local or toll-free number to use with your account. Nextiva makes it simple to port existing numbers over too, so you don’t have to change any of your existing numbers if you don’t want to.

HD voice quality ensures your calls sound crystal clear, while video calling and meetings let you connect face-to-face using Nextiva’s built-in calendar and meeting scheduler. Integrations with your favorite calendars make scheduling a breeze.

However, video meetings are limited to 45 minutes regardless of the plan you’re on. So, you may need to use something else for video calls if you have meetings that last longer.

Aside from video and regular calls, you can host conference calls with ease. Nextiva’s middle tier plan allows conference calls with up to 40 participants and the top tier allows for unlimited attendees.

The top two tiers also include texting capabilities. You’ll get 1,000 or 2,000 monthly messages per user depending on the plan.

Real-time chat, including 1:1 conversations and group chat rooms ensure your team stays connected.

If you still use fax, you’ll enjoy unlimited online faxing on every plan, all without the hassle. However, you can still use a traditional fax machine if needed using a Nextiva adapter.

Hardware Options

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One of the easiest ways to get started with Nextiva is to simply use the desk phones, headsets, and conference room equipment you already have. As long as your devices are VoIP-compatible, it takes just a few clicks to add them to your Nextiva plan.

With this option, you can keep using hardware you know and trust while taking advantage of Nextiva’s advanced communication platform. There are also adapters available for analog devices.

If you need new devices, Nextiva gives you the choice to rent or purchase equipment outright. Renting allows you to get premium for an affordable monthly fee. Purchasing means you own the hardware from day one.

With either option, your new devices arrive pre-configured and ready to use. Just plug them in and start experiencing Nextiva’s crystal-clear call quality.

There are a wide range of feature-packed desk and cordless phones. Nextiva offers 28 different options from leading brands like Poly and Yealink. Options range from basic, affordable models to advanced phones with color touchscreens, built-in Bluetooth, integrated video calling, and more. With so many choices, you can easily find phones aligned with your budget and requirements.

If you have conference rooms, there are five powerful full-room solutions from trusted brands like Poly and Snom. With prices spanning from an economical $170 to a high-performance system for $900, Nextiva has equipment for conference rooms and boardrooms of all sizes.

With 16 headset options from Blackwire, Poly, and Yealink, you can also outfit your entire team with the ideal communication gear for their roles.

With prices ranging from $70 to $420, you can equip your staff with exactly what they need for comfortable, productive phone interactions.

Lastly, you can round out your setup with Nextiva’s adapter for legacy analog phones and paging systems. You can also add Nextiva’s fax bridge to empower traditional fax machines with cloud capabilities. For larger legacy phone systems, Nextiva offers an AudioCodes gateway to integrate them with Nextiva’s advanced VoIP platform.

Integrations

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When it comes to integrating Nextiva with other software tools, you have a decent range of options. In total, there are 19 integrations to choose from, spanning critical business needs like calendar management, CRM, applicant tracking, IT management, ticketing systems, collaboration platforms, and sales tools.

At first glance, 19 integrations may not seem extensive. But we appreciate that Nextiva covers integrations across a diverse mix of categories.

Looking at CRM integrations specifically, we like that Nextiva supports connections with leading CRM platforms like Salesforce, HubSpot, Zendesk, Zoho, SugarCRM, and more. Whether you’re using a CRM for sales, marketing, or customer service, odds are high Nextiva can integrate with your platform of choice. This enables your calling data to flow directly into your CRM for seamless syncing.

That said, we do wish the entry-level Nextiva package included more than just MS Outlook and Google contacts for calendar integration. Platforms like Oracle, Salesforce Service Cloud, Microsoft Teams, ServiceNow, and Bullhorn are only available at Nextiva’s highest pricing tier.

Overall, Nextiva hits many of the most popular integration needs for an average-sized business. But large enterprises with niche system requirements may find the integration options too narrow.

Customer Support

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When it comes to customer service and support, Nextiva goes above and beyond. From start to finish, you can rely on their team to guide you every step of the way.

The sales process is smooth and informative. When you’re evaluating plans, the reps take the time to understand your needs before making recommendations. They want you to choose the perfect solution, not the most expensive one.

Once you sign up, Nextiva’s implementation specialists help you transition seamlessly. They walk you through setting up your new phone system, training your team, and transferring numbers. You can rest assured everything will be up and running quickly.

Ongoing support is where Nextiva really shines. Their team is available 24/7 via live chat, phone, and support tickets. No annoying bots or convoluted phone trees – just friendly, knowledgeable humans ready to help.

We’ve found the support reps to be consistently fast, thorough, and patient. Wait times are rarely more than a few minutes, even during peak hours. The agents take the time to listen and understand issues before jumping into troubleshooting.

Our positive experiences are the norm, not the exception. Over 800 G2 reviewers and countless users across the web rave about Nextiva’s support. Many say it’s the best they’ve ever had.

Nextiva also provides a complete knowledge base with DIY resources. You’ll find guides, videos, tutorials, webinars, and more. This allows you to find instant answers to common questions and simple fixes for small system glitches.

Final Thoughts

Nextiva delivers an impressive all-in-one business communications platform that expertly balances robust features with ease of use. It works seamlessly across devices and empowers efficient communication from anywhere.

With competitive pricing, broad hardware options, and outstanding 24/7 support, Nextiva is a leading choice for business phone services.