DialPad Review

Pros & Cons

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Dialpad Overview – Get Started in the Next Five Minutes

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DialPad is an excellent business phone system all around. It’s particularly great if you want to hit the ground running or need a solution you can purchase and start using in the next few minutes.

The setup process is streamlined and intuitive, allowing you to choose a phone number and start making calls right away without any lengthy configurations or complex setup processes. It’s especially easy if you don’t need physical phones, so it’s excellent for freelancers, small businesses, and solopreneurs who want to make and take business calls from anywhere.

DialPad’s interface is elegant yet simple, making it easy for anyone to navigate and master the platform without extensive training. And you’ll also have instant access to DialPad’s five-star mobile app, bringing full calling capabilities, chat, video conferencing, and more right to your smartphone or tablet.

Between the simplified setup, intuitive interface, and fully-featured mobile app, DialPad makes it effortless to get going fast.

DialPad Pricing

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DialPad offers flexible pricing to meet the needs of different types of businesses.

But the best part is that you can test drive their voice, video, and messaging tools risk-free for 14 days to see if it’s a good fit before committing.

Beyond the trial, there are two standard plans to choose from, plus an enterprise option for larger organizations. Pricing for the standard plans ranges from $15 to $35 per user per month—the exact price depends on which plan you choose and if you pay monthly or annually.

Opting for annual billing can save you up to 34% compared to paying month-to-month.

The entry-level plan is an affordable option that includes one local number. It’s ideal for solopreneneurs, freelancers, or small teams looking for a basic business phone system.

For more advanced needs, the Premier plan unlocks additional features like local numbers in 70 different countries, the ability to add additional numbers to your plan, support for multi-location operations, access to the API, and advanced integrations.

There are also a few add-ons, including:

• A rooms license fee of $34 per month
• Additional international or toll-free numbers starting at $15 per line per month
• Extra local numbers starting at $5 per line per month

For international calls, there are country-specific per-minute rates you’ll have to pay on top of your monthly fees. There is also an additional $0.02 per minute charge for toll-free calls.

DialPad’s enterprise pricing is custom, based on your needs and the number of users you have. However, keep in mind that there’s a 100 user minimum.

Ease of Use

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Getting started with DialPad could not be simpler. Within minutes of signing up, you can choose a virtual phone number and have your business calling solution up and running.

The entire setup process is intuitive and straightforward—perfect for those who want to get going as quickly as possible without fussing. Honestly, that’s all you have to do to get going if you aren’t planning on using hardware.

Once you log in, you’ll immediately notice the clean, elegant interface. The design is focused and uncluttered, with each feature precisely where you would expect it to be. You won’t find yourself constantly toggling between tabs or hunting for options buried in submenus.

Everything about the interface feels natural and flows seamlessly.

The highly-rated mobile app brings the full power of DialPad with you wherever you go. You can make and take calls, manage your account, chat with team members, send texts—you name it—all from your smartphone or tablet whether you have an Android, iPhone, or iPad.

With the Chrome extension, you can even harness DialPad from your desktop browser too.

AI-powered transcriptions, automated meeting summaries, and suggested action items help you work smarter and prevent anything from slipping through the cracks—without you lifting a finger. DialPad’s artificial intelligence works quietly behind the scenes to make collaboration as easy as possible.

DialPad also provides stellar support to help you hit the ground running. From thorough documentation to guided product tours and step-by-step video tutorials, you’ll have all the resources you need to become a power user.

And with the free 14-day trial, you can take DialPad for a test drive to experience the intuitive interface and smooth workflow first-hand, risk-free.

Chances are, you’ll have mastered the platform long before your trial period expires.

Call Management Features

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With DialPad, you get a full suite of tools to manage calls. Every plan includes a ton of advanced call management features, including call and voicemail transcriptions, AI-powered action item capture and recaps, multi-level auto attendants, custom call routing, forwarding, ring groups, and three-way calling.

You can even switch calls between multiple devices so you never have to worry about being stuck at your desk. Despite the affordable entry-level price tag, you don’t have to sacrifice powerful features.

Every plan also includes real-time analytics that provide visibility into who is calling and when. Call recording is available across plans, too, so you can review conversations later.

DialPad thought of every little thing you could need, even auto spam detection and visual voicemail.

The top plans take call management even further. With them, you can take advantage of hold queues to keep callers engaged and even set up unique routing rules, auto attendants and more for 10 locations (middle plan) or unlimited locations (enterprise plan).

While it is a bummer that extensions are only available on the enterprise plan, you still get a ton of functionality at a low cost.

Overall, DialPad gives you a complete call management system to streamline communication, ensure no call falls through the cracks, and the flexibility to configure your phone system just the way you need it.

Communication Tools

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With Dialpad, you get an all-in-one communication suite no matter which plan you choose. Every tier includes unlimited phone calls, video conferences, texts, and chat—you get every channel you need to facilitate collaboration and interact with customers.

To start, you’ll get a free local number included with your subscription.

Higher tiers allow you to add on toll-free numbers, international numbers, or extra local numbers for a small monthly fee as your business expands.

Moving on to real-time chat, Dialpad equips you with every feature needed for productive team messaging. You and your team can send direct messages or group chats, share files and search archives, and create topic-based rooms. Alternatively, you can integrate with Slack or Microsoft Teams.

On higher plans, you can even text and message internationally, keeping you connected around the globe.

For video meetings, up to 10 colleagues can join interactive video calls right from their computer or mobile device. Everyone will be able to see each other clearly in HD with five hours of uninterrupted meeting time. Screen sharing, virtual backgrounds, and integrated calendars are also included to make collaboration easy.

No matter the plan, you get 1,000 free monthly pages for faxing as well. After that, each additional page is $0.10 until your plan renews the following month.

You can even record meetings or integrate whiteboarding with Miro.

Dialpad combines every essential communication channel – phone, video, chat, and texting. With unlimited usage and helpful features for productivity, it’s a complete platform to keep your team working together seamlessly.

Hardware Options

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DialPad supports many existing VoIP desk and cordless phones, making it easy to continue using the hardware you already have. With some simple tweaks, you can use existing hardware from top brands, including Obihai, Polycom, Poly, and Yealink.

DialPad also offers a select range of Polycom and Yealink desk phones you can purchase directly. The emphasis here is function over style—these aren’t the flashiest devices nor is there a massive selection, but they’re built for reliability and performance.

There are basic, no-frills models and advanced phones with full touchscreens and extra perks.

The best part is that all phones ordered through DialPad come pre-configured for plug-and-play simplicity with no configuration required.

DialPad doesn’t sell headsets or conference room setups directly but supports most popular options, including Plantronics, Jabra, Poly, Soundstation, Sennheiser, and others.

This way, you can use the same hardware you know and trust.

Integrations

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DialPad has more than 30 out-of-the-box integrations ready to help you connect your tools together. However, the platform offers near endless integration potential through its open API and Zapier integration.

You’ll be able to connect it all, including popular collaboration platforms like Google Workspace, Microsoft Teams, and Slack to communicate and collaborate in one place plus top CRMs like Salesforce, HubSpot, ServiceNow, and Zendesk to deliver five-star customer experiences.

Enterprise users can even enable single sign-on through Okta, Azure, or OneLogin for quick access without the password shuffle.

The automation options really shine here too. DialPad’s Zapier integration lets you easily build custom workflows that connect DialPad to all your favorite apps.

As such, you’ll be able to set up triggers to automatically complete tedious tasks, creating processes unique to your team’s needs.

Despite the wide range of integrations available, it’s important to note that the entry-level tier only allows the Google Workspace integration with most connectors, the API, and Zapier being reserved for the middle tier and enterprise plans.

Customer Support

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When it comes to DialPad’s customer support, you get what you pay for. Unfortunately, the basic plan is limited to weekday chat and online help only—no 24/7 assistance or phone support.

To unlock phone and round-the-clock support, you’ll need to upgrade to one of the top two tiers.

However, enterprise users will appreciate true white-glove support with a dedicated account manager, priority routing, a personalized support phone number, and a service-level agreement.

However, extras like implementation help, training services, and dedicated tech resources cost extra even on high-end plans.

Regarding support quality, current and former users say it’s slightly above average. Hold times during peak hours can be frustratingly long before connecting with a real human. But once you’re talking to an agent, they tend to be knowledgeable, helpful, and proactive problem-solvers.

You can also always refer to the extensive knowledge base and community forums for help with common issues and DIY troubleshooting as your first line of defense.

We do wish 24/7 and phone support were standard on all plans. And that implementation assistance and training didn’t come with additional fees. But you can rest assured that you will get the support you need although you may have to wait a bit longer than you’d like.

Final Thoughts

Nextiva delivers an impressive all-in-one business communications platform that expertly balances robust features with ease of use. It works seamlessly across devices and empowers efficient communication from anywhere.

With competitive pricing, broad hardware options, and outstanding 24/7 support, Nextiva is a leading choice for business phone services.